FREQUENTLY ASKED QUESTIONS
 

1.- How can I register at Junglabet.com?

Opening an account in Junglabet.com is easy and simple, click on register and complete the requested data. Or you can also go to a specialized agent who will help you with the creation of your account.

2.- What are the requirements to open an account in Junglabet.com?

You must be over 18 years old to play with us and in the registration form you must fill in your correct information. Username, Email, Password and choose the currency of your preference. When you present yourself to a specialized agent for the creation of your account, it is also necessary to show identification such as a voter's card or passport.

3.- How many accounts can I create in Junglabet.com?

Junglabet.com allows the creation of only one account per user.

4.- What is the minimum deposit amount?

When you go to the deposit system, at the bottom of the box you will see the minimum amount to deposit.

5.- What is the maximum number of events allowed for sports betting?

We do not have a maximum number of events for a combined bet.

6.- When is a bet cashed out?

Junglabet.com will credit the won amount of the bets immediately, in some cases, the calculation of the bets may take a relatively short time.

7.- What happens if I won a bet and it does not appear in my real balance wallet?

In case you have won a bet and you do not receive your winnings within the indicated deadlines, please contact our customer service.

8.- When can I cash out my winnings?

You can collect your winnings whenever you want! You can request it to the specialized agent with whom you created your account or request it on our website in the withdrawal option. In case the money comes from a promotional bonus, the terms and conditions of such promotion will specify the withdrawal conditions.

9.- If I make a mistake when placing my bet, is it possible to cancel it?

Unfortunately, according to the Terms and Conditions, once a wager has been placed, it cannot be modified or cancelled. Do not forget to check your bet before placing it.

10.- What should I do if I forget my username and password?

To recover your information you must send your data (INE or Passport) through our Whatsapp button and we will advise you to recover your account and continue enjoying the Junglabet.com service.

11.- What should I do if my bet was calculated wrongly?

Contact us through our Whatsapp button. Remember that you must send us your ID or INE and explain your problem with the bet, attaching the ticket image.

12.- How do I contact the support area?

You can communicate through our Whatsapp button or through our email: [email protected], our customer service area will solve your questions about our service as soon as possible.